Online Purchases Shipping Policies
*EXTENDED HOLIDAY RETURNS. All Items purchased from NOVEMBER 18th through DECEMBER 24th are eligible for a return if shipped by JAN 5th, 2021.
*BUY WITH CONFIDENCE – FREE RETURN SHIPPING ON ALL REGULAR PRICED BOOT ORDERS OR REGULAR PRICED ORDERS OVER $100 to the Continental United States (Free Shipping to Alaska for Orders over $200 and to Hawaii for orders over $300). We provide prepaid Return Shipping Labels on Continental US Orders so that you may return your order for a refund or may have one exchange with complimentary shipping (provided items are unworn and returned in new condition with all tags on the product) so that should you need an exchange or return, it is Fast, Free, and Easy! *
If you received your texasbootcompany.com purchase and aren't 100% satisfied, you are welcome to return it to our headquarters within 15 days of the ship date for a refund or exchange subject to the following conditions:.
Note: Custom/special orders sales are final (unless there is a product defect), so make sure you know your size when ordering a custom or special order. What constitutes a custom or special order? If you ask us to reserve a style that is a custom boot or not a style that we currently carry, that is considered a Custom Order or Special Order. All Special Order and Custom order sales are final, unless otherwise noted at the time of purchase in writing. Requests for sizes that are not currently available on discontinued styles that we do carry but have still have limited sizing in-stock are also considered a special order.
SALES BOOTS- We provide Free Shipping for Boots that are on Sale, but we DO NOT provide Free Return Shipping. *You may return a Discounted Boot for a Store Credit, but you may not return it for a Refund. The same policy of returning it to our store within 15 days from the original ship date applies. *
*What if I have a Promo Code? * A promotional code is also considered a Sale Boot. Sale Boots have a line through the original price, and show the sale price on the website, so you can see that you are getting a Discounted Boot. They are also on our SALE page of the website. If you made a purchase using a promotional code, you may return the items for an exchange or store credit, and we will provide you with a pre-paid Free Return Shipping Label.
Return instructions - (We include Pre-Paid Return Shipping Labels with every Continental US Internet order of Boots.
For Returns for Refunds for Store Credit or Exchanges
Please fill out the returns card that is at the bottom of your receipt that was included in your order. Boot Orders are entitled to a full refund if they have not been worn and show no evidence of wear. Any evidence of wear will not be eligible for a refund or an exchange. For a refund on an unworn pair of boots, please use the pre-paid shipping lable included in your order. For other items, we will issue a full refund, less shipping fees, upon receipt and inspection of the returned product provided it unworn and all tags remain. All refunds will be processed within 3-5 days once the merchandise has been received and checked, but please allow one to two billing cycles for the credit to appear on your credit card statement.
We only provide pre-paid shipping labels for returns with regular priced boot orders or regular priced clothing orders over $100, so you may return any order through a carrier of your choice. We strongly recommend using a trackable/insured shipping method to guarantee successful delivery of your return, as we can not be held responsible for items that are not delivered to us. You can send items back to us at the address below:
Texas Boot Company
Attn: Internet Customer Service
733 Old Austin Hwy
Bastrop, TX 78602
Note: Merchandise must be in NEW condition with all tags on the item to be eligible for returns or exchanges. Please keep in mind that all merchandise warranties are covered by the manufacturer, not The Texas Boot Company.
Continental US orders - Use the pre-paid Return Shipping Label for boot orders or other merchandise totaling over $100. We do not provide pre-paid shipping labels for returns on Sale items or on apparel or accessory orders under $100, so you may return any order through a carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. You can send items back to us at the address below:
Texas Boot Company
Attn: Website order
733 Old Austin Hwy
Bastrop, TX 78602
International Orders are responsible for their own Return Shipping Costs and should also ship to the address above.
How do I track my order? You will receive an email from our website department once your order is received in house. You will receive another e-mail from UPS World Ship around 5pm on the day your order ships with tracking information.
Once your order ships, it may take up to 24 hours before tracking information appears on the UPS website. If your order appears late, remember:
All domestic orders over $100 will ship ground for free. You should have your order in 4-6 business days. We do offer expedited shipping options, for an additional cost. As we are shipping via UPS, we are unable to ship to a PO box. You must have a valid, physical street address.
We will gladly ship internationally, to the following countries: Canada (Flat Rate Fee of $20 US), Western Europe (United Kingdom), Australia, New Zealand (Flate Rate Fee of $80 US) . Unfortunately, we cannot ship outside of those areas. International Orders that require return shipping will be paid by the buyer.
Orders placed before 11:00 am CT will ship on the same day.
Orders placed after 11:00 am CT, will ship the next business day.
Orders placed after 11:00 am CT on a Friday, weekend or holiday will ship the next business day.
You will be notified of your tracking information via email after 4PM on the day it ships.
Expedited Shipping Information
You may upgrade to 2nd Day Air or Overnight Shipping for an additional fee. Expedited shipping methods are only delivered on business days, Monday through Friday, with the exception of Christmas Day and New Year’s Day. (i.e.: If an order is placed on a Friday morning and ships the same day via Overnight, it will be delivered on Monday.)