Refund policy

BUY WITH CONFIDENCE

Free return shipping on all regular priced boot orders or regular priced orders over $100 to the continental United States (free shipping to Alaska for orders over $200 and to Hawaii for orders over $300). We provide prepaid return shipping labels on continental US orders so that you may return your order for a refund or may have one exchange with complimentary shipping (provided items are unworn and returned in new condition with all tags on the product) so that should you need an exchange or return, it is fast, free, and easy!

If you received your texasbootcompany.com purchase and aren't 100% satisfied, you are welcome to return it to our headquarters within 15 days item is received for a refund or exchange subject to the following conditions:

Items must be in NEW condition (never worn) and undamaged. We recommend that you try them on in a carpeted area so that you do not scuff the sole. If the sole shows signs of scuffing, we will not accept them. Defective items should be returned within 1 week of the ship date - please inspect your item for any defects upon arrival.

The item is not on-sale or was not purchased with a promotional code. All sale items are final sale.

The item is not a custom order or a special purchase.

Note: Custom/special orders sales are final (unless there is a product defect), so make sure you know your size when ordering a custom or special order. What constitutes a custom or special order? If you ask us to reserve a style that is a custom boot or not a style that we currently carry, that is considered a custom order or special order. All special order and custom order sales are final, unless otherwise noted at the time of purchase in writing. Requests for sizes that are not currently available on discontinued styles that we do carry but have still limited sizing in-stock are also considered a special order.

Sales Boots

We provide free shipping for boots that are on sale, but we DO NOT provide free return shipping. All sale items are final sale and are not eligible for return, exchange, or store credit.

What if I Have a Promo Code?

A promotional code is also considered a sale boot. Sale boots have a line through the original price, and show the sale price on the website, so you can see that you are getting a discounted boot. They are also on our sale page of the website. All items purchased with a promotional code are final sale and are not eligible for return, exchange, or store credit.

Return Instructions

Pre-paid return shipping labels provided by request with every continental US internet order over $100.

For Exchanges

We provide pre-paid shipping labels for exchanges or returns for one exchange per order for boots for order to the continental US, so you only need to attach the pre-pre-printed return label to your order and ship back to us. If you lose the return label, you can contact us at customerservice@txboot.com and we can resend.

For clothing orders under $100, we do not provide pre-paid return labels.

We do not provide free return shipping for international orders. International orders requesting exchanges must send a pre-paid shipping label so that we can ship the exchanged product back.

For Returns for Refunds for Store Credit or Exchanges

Please fill out the returns card that is at the bottom of your receipt that was included in your order. Boot Orders are entitled to a full refund if they have not been worn and show no evidence of wear. Any evidence of wear will not be eligible for a refund or an exchange. For a refund on an unworn pair of boots, please use the pre-paid shipping label included in your order. For other items, we will issue a full refund, less shipping fees, upon receipt and inspection of the returned product provided it unworn and all tags remain. All refunds will be processed within 3-5 business days once the merchandise has been received and checked, but please allow one to two billing cycles for the credit to appear on your credit card statement.


We only provide pre-paid shipping labels for returns with regular priced boot orders or regular priced clothing orders over $100, so you may return any order through a carrier of your choice. We strongly recommend using a trackable/insured shipping method to guarantee successful delivery of your return, as we can not be held responsible for items that are not delivered to us. You can send items back to us at the address below:

Texas Boot Company
Attn: Internet Customer Service
733 Old Austin Hwy
Bastrop, TX 78602

Note: Merchandise must be in NEW condition with all tags on the item to be eligible for returns or exchanges. Please keep in mind that all merchandise warranties are covered by the manufacturer, not The Texas Boot Company.

Return Shipping

Continental US orders - Use the pre-paid return shipping label for boot orders or other merchandise totaling over $100. We do not provide pre-paid shipping labels for returns on sale items or on apparel or accessory orders under $100, so you may return any order through a carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. You can send items back to us at the address below:

Texas Boot Company
Attn: Website order
733 Old Austin Hwy
Bastrop, TX 78602

International Orders are responsible for their own Return Shipping Costs and should also ship to the address above.